Product Return & Refund Policy

At PhoneParts.pk, we are committed to providing genuine and high-quality mobile phone spare parts at wholesale prices. We carefully inspect every order before dispatch to ensure that customers receive the correct products in excellent condition.

Why We Have This Policy

Mobile phone spare parts are sensitive electronic components. Improper installation, mishandling, or incorrect testing may damage the product. Since we cannot verify how a product has been handled after delivery, we maintain a strict No Return, No Exchange policy.

Quality Assurance

Before shipping your order, our team performs quality checks on every product. Whenever possible, we provide:

• Clear product photographs.
• Working condition verification.
• Videos of the product before packing (when applicable).
• Proper packaging to reduce the risk of shipping damage.

Please Verify Before Ordering

Customers are responsible for ensuring that the ordered part is compatible with their device before placing an order. Please verify:

• Mobile brand and model.
• Part name and specifications.
• Product images.
• Required version or variant.

If you are unsure which part you need, please contact our customer support before placing your order.

Damaged Parcel

If your parcel appears damaged during delivery:

• Record a complete unboxing video before opening the package.
• Take clear photographs of the parcel.
• Contact us immediately with the evidence.

Claims submitted without an unboxing video may not be accepted.

Installation Responsibility

We strongly recommend that all spare parts be installed by a qualified mobile phone technician. PhoneParts.pk is not responsible for:

• Damage caused during installation.
• Incorrect installation.
• Physical damage after delivery.
• Software-related issues.
• Compatibility issues due to incorrect ordering.

Order Cancellation

Orders may only be cancelled before they have been packed or shipped. Once an order has been dispatched, cancellation is no longer possible.

Customer Agreement

By placing an order on PhoneParts.pk, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. You accept that all purchases are final and are not eligible for return, exchange, or refund.

Need Assistance?

If you have any questions before placing an order, our support team is happy to help you select the correct spare part.