Privacy Policy

Last Updated: July 2026

Welcome to Phoneparts.pk. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us. check For More FAQ  and Privacy Policy

1. Information We Collect

When you use Phoneparts.pk, we may collect the following information:

• Full Name
• Mobile Number
• Email Address (if provided)
• Billing & Shipping Address
• Order Details
• Payment Information (excluding sensitive banking credentials)
• IP Address
• Browser & Device Information
• Website Usage Data through cookies and analytics

2. How We Use Your Information

Your information is collected only for legitimate business purposes, including:

• Processing and delivering your orders.
• Providing customer support.
• Sending order confirmations and updates.
• Verifying orders before dispatch.
• Sharing product pictures or videos before shipment where applicable.
• Improving our website and customer experience.
• Preventing fraud and unauthorized transactions.
• Complying with applicable Pakistani laws.

3. Product Verification

Before dispatch, we may share actual pictures or videos of the ordered spare parts with customers through WhatsApp or other communication channels for verification purposes.

4. Cookies

Phoneparts.pk may use cookies and similar technologies to:

• Remember customer preferences.
• Improve website performance.
• Analyze website traffic.
• Provide a better shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with:

• Courier companies for delivery.
• Payment service providers.
• Government authorities where required by law.
• Professional advisers where legally necessary.

6. Payment Security

We do not store your debit card, credit card, ATM PIN, online banking passwords, or other sensitive financial credentials on our website.

7. Data Security

We use reasonable administrative and technical safeguards to protect your information. While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

8. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics tools, or social media platforms. These services have their own privacy policies, and we recommend reviewing them before using their services.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information.
• Providing the correct delivery address.
• Keeping account credentials confidential.
• Verifying the correct phone model before placing an order.

10. Children’s Privacy

Phoneparts.pk does not knowingly collect personal information from children under the age of 13. If such information is identified, it will be removed where reasonably practicable.

11. No Return & No Replacement Policy

Phoneparts.pk follows a strict No Return, No Replacement, No Exchange, and No Refund Policy. Customers are encouraged to verify product compatibility before confirming their order.

Product pictures or videos may be shared before dispatch to help customers confirm the item being purchased.

12. Shipping Disclaimer

After an order is handed over to a third-party courier service, delivery is subject to the courier’s handling and policies.

Phoneparts.pk is not responsible for delays, loss, damage, or misrouting that occurs while a shipment is in the custody of the courier. We will, however, assist customers by providing shipment tracking information and reasonable support where available.

13. Data Retention

We retain customer information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, or comply with applicable legal obligations.

14. Your Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information where legally permissible.
• Contact us regarding privacy concerns.

15. Changes to This Privacy Policy

Phoneparts.pk reserves the right to update this Privacy Policy at any time. Revised versions become effective immediately upon publication on this website.

16. Governing Law

This Privacy Policy shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the competent courts in Pakistan.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the contact details provided on Phoneparts.pk.